COVID19 Policy

Post Covid - 19 Bookings made from 20 June 2020
Bookings made from 20 June 2020 until 31 December 2020 – removing the financial risk of travelling in uncertain times.

1. Low £200 booking deposit
2. Balance just before campervan collection
3. No quibble GTR Policy (government travel restrictions refund)

This means you can secure your reservation for a low deposit and keep most of your money in your bank account until it is time to travel. In the event of government travel restrictions in the UK or the country where you live preventing you from travelling, your deposit will be refunded (unless you prefer to change your dates of travel).

Pre Covid-19 Bookings made on or before 22 March 2020 

During the global pandemic and lockdown, we fully understand that your travel plans might be affected and as such it may not be possible for you to travel during this period. If you are due to travel, most clients are opting to change the booking dates to 2021 in order to buy some time and avoid having to make an insurance claim. Once you are in a position to re-book new flights, we can then change the travel dates again to match your new schedule. If you prefer to make an insurance claim, we can provide you with a cancellation invoice. Note that most insurance companies have an excess and some may not provide cover at all. As a vehicle rental company, we have not been mandated to close and we remain open. With the exception of the above, our normal booking conditions apply .

Cleaning & Maintenance

No same day turnarounds and enhanced cleaning and safety checks before every hire

This is not a new policy for Campervan Tours. We don’t run tight back to back rentals because of the problems that can arise when maintenance is rushed, and cleaning is superficial. Our campervans go through the most comprehensive checks and are deep cleaned with professional anti-bacterial and anti-viral products before every new hire booking.

Safe handover and return

All staff use PPE (face mask and gloves) and respect 2-meter social distancing rules.

Ely (Cambridge) collection/returns

All handovers are conducted from Ely Station (Cambridge), which is in a rural location. Long stay car parking is available at Angel Drove Long Stay - https://www.eastcambs.gov.uk/parking/angel-drove-and-dock-parking-pay-and-display

If you are arriving at either London Heathrow or London Stansted Airport and you have booked the overseas visitor’s top up, our driver will meet you in the arrivals hall at the start of your hire and will return you back to the same location at the end of your hire. Your handover will be conducted in Ely, which also enjoys much quieter roads.